Proud Venues have a complaints procedure and policy for consumers and prospective consumers.

If you wish to make a complaint about any of the Proud venues or enquire about the progress of your complaint, please contact the following for each venue in writing by email to:

By Email:
Proud Embankment:
Proud City:
Proud Brighton:

By Post:
Complaints Department
The Strand Photography Gallery Ltd
32 John Adam St, London WC2N 6BP

Please include your contact details Name, Telephone number, mailing address and email address and date of issue. All complaints that have retrospectively been upheld and settled in full and final at any of our venues will not be able to be processed again.

Please allow up to 2 weeks for us to investigate, respond and provide a resolution to your complaint.

All statutory rights are reserved.