Dear fabulous friend of Proud,
Thank you so much for booking with Proud Cabaret. An unforgettable night of world class entertainment, delicious food and carefully curated cocktails lies ahead of you. We hate to be boring, but there is some super important information we really need you to read. Crucial bits are helpfully emboldened so you can’t miss them.
Arrival and booking slot:
We ask that you please arrive in time for your seating, as no latecomers can be admitted, as the show will be in progress. Please arrive between 10-30 minutes in advance of your booking time to allow time for controlled door entry, table seating and to ensure that you are able to see the full cabaret show. Please note that you must be seated before the show begins. If you arrive after show start time then it is at the discretion of the door to allow entry.
We really would not want you to lose your table nor to miss any of the fantastic show you have booked to see.
Please do not arrive any earlier than 30 minutes before your booking start time as you will not be able to gain entry and due to Covid 19 social distancing measures in place at all our venues, we will be enforcing a distanced queueing system.
Please note that you will have 15 minutes at the end of the show to pay and exit your table. We ask you kindly to help us respect the Covid-19 social distancing measures, and allow us to clean tables and the venue by paying and exiting promptly. We appreciate your help with this.
Pre Order required
You must pre-order your meal at least 2 days prior to your booking date using the pre-order link sent out to your email. Please call us on our general sales number, should you have any problems completing and submitting your pre-order.
Please note we cannot guarantee exact seating plans, or allocation of specific tables. Table allocation will always be subject to availability and may change due to accommodation of other bookings.
All guests are advised that a maximum of 3 different cards per table will be accepted on paying the final bill at the end of the evening.
Booths are subject to allocation as stated above, based on availability. All our standard and premium tickets will be subject to sharing booths based on party sizes and venue layout. We cannot guarantee that you will be allocated a single table of a small party size.
Proud Cabaret is an immersive experience and we ensure that our performers, staff and venue are nothing short of stunning so we ask that you enter into the spirit of Cabaret with them and dress to impress!
We operate a strict dress code, so please be advised that no sportswear, trainers, hats, Jeans, shorts are not permitted. Management reserves the right to judge what is appropriate and acceptable. If you are unsure of what will be appropriate, please call us in advance to confirm.
No fancy dress or decorations of any sort
Please note that no party accessories or decorations are permitted in the venue. This includes hen party dress (e.g. L-plates, party hats, themed sashes or accessories) as this is not in keeping with the glamorous, vintage decadence of our show and venue. We encourage our hens to dress up in line with the theme of the venue: classic burlesque attire, such as fans and gloves, feather boas or corsets. Under no circumstances are phallic themed items such as straws or headpieces allowed into the venue.
We hope you won't have to, but if you do need to cancel then please let us know at least two weeks before your booking date to avoid being charged full price for your ticket.
All deposits are non-refundable if the cancellation is made at least two weeks before the booking date. If the number of guests decreases and you inform us at least two weeks before, the extra deposit will be available to use as a bar tab on the night. All show & cocktail tickets are non-refundable but can be rescheduled to an alternative, available night, when given at least 3 days notice.
The credit card we take at the time of booking will be charged automatically for no-shows, cancellations and any other amount due and not paid on the night.
Covid-19 Refunds Policy:
If we are obliged to rearrange bookings as a result of Covid-19 and the associated closures all bookings can be moved or rearranged without charge to a new date, up to 2 months after the original booking date and at the price of the original booking (excluding 23rd November-31st December 2021 ‘Christmas’ period, which is subject to availability and may incur increased charges).
If we are obliged to close for more than two months from your original booking date, we will offer a full refund for any customer who does not wish to re-book to an alternative date.
Cancellation in Exceptional Circumstances other than Covid-19:
In exceptional circumstances Proud Embankment reserves the right to cancel bookings with immediate notice and will be under no liability to the client for any loss which the client may sustain as a result of cancellation or suspension. This does not affect your statutory rights.
In exceptional circumstances members of our cast, and or our headline act, may be unable to perform. We do not offer refunds for any show when the scheduled cast member or headline act cannot participate.
Terms and Conditions
Management reserves the right to remove any guest from the venue for any reason. Rowdy and unruly behaviour will not be tolerated.
All attendees to any event held on the premises must be aged 18 or over. You are ultimately responsible for all of the guests in your party.
We operate a zero tolerance policy on harassment. Guests must not, under any circumstances, touch or talk to any of the staff, servers or performers in an inappropriate manner.
Management retains absolute discretion to decide what is ‘inappropriate’. If you or a group member acts in a manner that our management judges to threaten or disrupt the safety or enjoyment of others, or acts inappropriately we may remove you from the premises and no refunds will be given.
A mandatory 12.5% service charge will be applied to the total amount of food and drink consumed and served, including your pre-booked food and beverage package.
Due to the venue layout and the low-light atmosphere, we cannot accept liability for any accidents which occur from the wearing of high heels or other types of raised soles other than those worn for podiatric reasons.
All parties who wish to reschedule can do so by either email or telephone. Please contact us on 0207 482 3867 at least two weeks before your original booking date. The pre-paid deposit will be transferred over to the new date and no further action is required.
If rescheduling notice is less than two weeks before the booking, and an alternative date cannot be found, or if you are cancelling with less than two weeks’ notice, then all guests’ deposits will be at risk of forfeiture.